1. Agreement to Terms

By accessing and using the Springfield Factory Supplies website and making a purchase, you agree to be bound by these Terms and Conditions, our Refund Policy, Privacy Policy, and Shipping Policy. If you do not agree to these terms, please do not use this Website.

These Terms are governed by the laws of the Republic of South Africa and are subject to the Consumer Protection Act, 2008.

2. Eligibility & Account Requirements

2.1 Age Requirement

You must be at least 18 years old to purchase from this Website. Customers under 18 require written parental or guardian consent. By making a purchase, you confirm you meet this requirement.

2.2 Account Information

If you create an account, you agree to provide accurate information, maintain password confidentiality, notify us of unauthorized access, and take responsibility for all account activities. We reserve the right to suspend accounts with false or fraudulent information.

3. Product Information & Descriptions

3.1 Accuracy Guarantee

We guarantee that all product descriptions, images, specifications, and prices displayed on our Website are accurate and truthfully represent the products offered.

3.2 Price Updates

All prices are in South African Rands (ZAR) and are VAT-inclusive. Prices may change without notice. If a price error is detected before payment, we reserve the right to cancel the order and contact you with the correct price.

4. Pricing & Payment

4.1 Payment Method

We accept instant EFT/debit card payments only. No cash options available. Payment must be authorized before order processing. Payment processing is handled by secure third-party payment gateways (PCI DSS compliant).

4.2 Payment Processing

Payment is requested at checkout. Your card/EFT details are encrypted and securely processed. We do not store full card details. Failed payments will prevent order placement.

5. Delivery & Shipping

5.1 Delivery Area

We deliver only within a 50-kilometer radius of our store (8 Peter Road, Springfield Park, KZN). Orders for addresses outside this radius will not be accepted.

5.2 Delivery Fees

Orders over R500: FREE delivery. Orders under R500: Exact courier cost applies (calculated by zone). Delivery fee is confirmed independently by courier service. Responsibility for the delivery payment falls to the customer to pay.

5.3 Estimated Delivery Timeframe

Orders are dispatched within 2 business days of payment. Delivery within the 50km radius is estimated at 5 working days from dispatch. This is an estimate only, not a guarantee.

6. Consumer Rights & Product Warranties

6.1 Consumer Protection Act Compliance

As a seller of goods to consumers, we comply with the South African Consumer Protection Act, 2008. You have statutory rights to receive goods of merchantable quality, fit for purpose, as described, and to claim remedies if these rights are violated. These statutory rights cannot be waived.

6.2 Defective Products

If you receive a defective product, you are entitled to replacement at no cost (see Refund Policy, Section 4).

7. Limitation of Liability

7.1 Liability Cap

Our total liability to you is limited to the purchase price of the product in question. This applies to all claims, whether based on warranty, contract, negligence, or other legal theories.

7.2 Exclusions

We are not liable for indirect, consequential, incidental, or special damages. The liability cap does not apply to death, personal injury, gross negligence, fraud, or statutory consumer rights.

8. Customer Conduct & Restrictions

8.1 Prohibited Conduct

You agree not to interfere with website operation, reverse engineer, collect personal information, post illegal content, attempt unauthorized access, or use the website for illegal purposes.

8.2 Commercial Use

This website is for personal use only. You may not use this Website for commercial resale purposes or bulk purchasing for distribution without prior written permission. We reserve the right to restrict or terminate your account if we detect patterns of bulk purchasing for resale.

9. Dispute Resolution

Before escalating any dispute, both parties agree to attempt direct negotiation. Contact us at 081 654 6407 or springfieldfactorysupplies@outlook.com with a written description of the dispute and allow 10 business days for response.

Any legal action arising from these Terms must be brought in the courts of South Africa. You submit to the exclusive jurisdiction of these courts.

10. Termination & Account Closure

We reserve the right to terminate your account or restrict Website access if you violate these Terms, engage in fraudulent activity, provide false information, or pose a risk to our business. You may close your account at any time by contacting us.

1. Overview

Springfield Factory Supplies ("we," "us," "our") is committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds and exchanges are available.

2. Refund Eligibility

2.1 Non-Refundable Policy

All purchased products are non-refundable. Once an order has been completed and payment processed, no refunds will be issued regardless of customer satisfaction or change of mind.

Exception: Products received as defective or damaged are eligible for replacement only (see Section 4).

3. Exchange Policy

3.1 Eligible Items

Exchanges are available only for unopened, factory-sealed products in original condition.

3.2 Exchange Conditions

Product must be unopened and unused, in original factory packaging, with no signs of tampering or damage. Proof of purchase (receipt or order confirmation email) must be presented. Exchange must be requested within 7 days of delivery.

3.3 Exchange Process

Customer presents unopened product and proof of purchase at our store. Springfield Factory Supplies inspects the product. If approved, customer exchanges for an identical product or an alternative product of equal value. No additional fees charged for in-store exchanges. Exchanges are conducted in-store only — no return shipping available.

4. Defective or Damaged Products

4.1 What Constitutes a Defect

A product is considered defective if it arrives damaged, leaking, incorrectly sealed, or contains manufacturing faults that render it unsuitable for its intended use.

4.2 Remedy for Defective Products

Customers receiving defective or damaged products are entitled to a full replacement of the affected item at no cost, in compliance with the South African Consumer Protection Act, 2008.

4.3 How to Report a Defect

Contact Springfield Factory Supplies within 7 days of delivery with proof of purchase and detailed description of the defect.

Contact: Phone 081 654 6407 | Email springfieldfactorysupplies@outlook.com

5. Consumer Rights

Under the South African Consumer Protection Act, 2008, consumers have the right to receive goods of merchantable quality, fit for purpose, as described, and to claim remedies for failure to deliver safe goods. This policy does not limit your statutory consumer rights.

1. Shipping Overview

Springfield Factory Supplies offers fast, reliable delivery of paint, candle, and detergent products within a defined service area. For information about returns and refunds, please refer to our Refund Policy.

2. Delivery Area

2.1 Service Coverage

We deliver only within a 50-kilometer radius of our store location (8 Peter Road, Springfield Park, KZN).

2.2 Address Verification

Customers must verify their delivery address falls within the 50km radius during checkout. If your address is outside this radius, your order will not be accepted. Orders outside the 50km radius are not available for online purchase.

3. Shipping Fees

3.1 Free Delivery

Orders over R500 (order value): FREE delivery. No additional shipping fees charged. Includes all courier and handling costs. Delivery to your address within the 50km radius.

3.2 Courier Fees Apply

Orders under R500 (order value): Exact Courier Cost. Shipping fee calculated based on delivery zone/distance. Fee is calculated by courier pricing structure. Total shipping cost is displayed at checkout before payment. Please note that deliveries are handled by The Courier Guy. For orders under R500, the applicable delivery fee is to be paid for by the customer/individual who placed the order.

4. Order Processing

4.1 Order Confirmation

Upon successful payment, you will receive instant payment confirmation on-screen, email confirmation with order number and details. If applicable, Tracking Information will also be provided.

4.2 Order Processing Timeline

Payment → Order Received: Instant. Order Processing: 2 business days (Monday – Friday). Dispatch to Courier: Within 2 business days of payment. Delivery: Estimated 5 working days from dispatch.

5. Delivery Timeframes

5.1 Estimated Delivery

Estimated delivery: 5 working days from dispatch date. Working days = Monday to Friday (excluding South African public holidays). This is an estimate, not a guarantee.

5.2 Factors Affecting Delivery

Delivery times may be affected by courier workload, public holidays, weather conditions, traffic congestion, incorrect delivery address information, or recipient unavailability.

6. Delivery Instructions & Requirements

6.1 Delivery Address

Provide a clear, complete delivery address including full street address, suburb/area name, postal code, and contact number for the recipient. You are responsible for accuracy of the delivery address.

6.2 Special Delivery Instructions

You may provide instructions such as 'leave at gate' or 'best time to deliver'. Couriers will make reasonable effort to follow instructions but are not obligated to do so.

7. Recipient Responsibilities

7.1 Accepting Delivery

When your order arrives, accept delivery only after inspecting the package for visible damage. Do not accept damaged packages — refuse delivery and contact us immediately. Sign delivery documentation as proof of receipt.

7.2 Inspection Upon Receipt

Inspect the exterior packaging, open the package carefully, check for leaks or defects, compare items to your order confirmation, and retain packaging for 7 days in case a claim is needed.

7.3 Reporting Issues

Report delivery issues (damaged products, incorrect items, missing items, leaking containers) within 7 days of receipt. Contact: 081 654 6407 or springfieldfactorysupplies@outlook.com

8. Delivery Responsibility & Liability

8.1 Our Responsibility

Springfield Factory Supplies is responsible for accurate order preparation, secure packaging, timely handoff to courier, and tracking coordination.

8.2 Courier Responsibility

Once the courier accepts your package, they assume responsibility for safe transit, damage prevention, timely delivery, and loss prevention.

8.3 Our Liability for Lost/Damaged Packages

Springfield Factory Supplies does NOT bear responsibility for packages lost or damaged during courier delivery. We will assist you in filing a claim with the courier and facilitate investigation.

9. Tracking Your Order

9.1 Tracking Information

Upon dispatch, you will receive courier tracking number, tracking link, estimated delivery date, and courier contact details via email.

9.2 Real-Time Tracking

Visit the courier's website, enter your tracking number, and view package location and delivery status updates. SMS/email notifications are available from most couriers.

10. Failed Delivery Attempts

10.1 What Constitutes a Failed Attempt

A failed delivery occurs when nobody is home, address is inaccessible, or recipient refuses delivery.

10.2 Your Responsibility

Contact the courier immediately to arrange redelivery, provide access information, and pay any redelivery fees. If you do not contact courier within 7 days, package may be returned to us.